Shipping and Returns
The way we roll… The breakdown of bringing our wheels to you.
Your regular mail shipping order will arrive within 5 to 14 business days and you will receive a confirmation email once it's been processed. International shipping orders will arrive within 14 to 22 business days. In some countries and regions, you may be liable to pay additional Customs/Duty fees so please check with your local customs office. The customer is responsible for any brokerage or clearance fees, according to the country in which you are shipping the product to.
We advise you to have your packages mailed to a secure address. We are not responsible for any lost or stolen packages that say they’ve been delivered. If you are having trouble finding your package, or it has been damaged feel free to contact email@example.com where we will be able to further help you with any concerns.
RETURN & EXCHANGE POLICY:
ARE THERE CONDITIONS FOR RETURNS AND EXCHANGES?
Yes. You are free to return the Plexus Wheel anytime after purchase! So if you want to purchase it now for the holidays, but want to be able to return it if it doesn't work for your back or your loved one's back, you are totally fine to do so.
In order for us to give a full exchange or refund to our customers, we require a thorough inspection of the item(s) in question, making sure they are in good form and quality before proceeding.
Packing slip or emailed order invoice must be included. If you have misplaced your invoice, you may alternatively include a note with your name, email address, and order number. Please also include a note of why your order is being returned/what you would like in exchange.
IS THERE A TIME LIMIT TO RETURNS AND EXCHANGES?
Here at Plexus Co. we have your back and we want to make sure you know that! We have a 100% Satisfaction Guarantee. If you are ever unhappy with your wheel and want to return it we will accept it for a refund if the item is not damaged. ANYTIME!
** If there is a quality issue with the purchased product, we want to know quickly! Please notify us within 7 days of receiving the merchandise at firstname.lastname@example.org
Return shipping and exchange costs and tax are the responsibility of the customer.
FULL REFUND: cost that was paid for product. Shipping is not refunded on any order.
When we receive your package we will refund you within 7 business days, where you will receive an email stating that the refund has taken place. Please note that depending on your bank it can take up to 2 weeks to show up on your credit statement.
FORMATTING RETURNS AND EXCHANGES:
Please advise reason for the return for our records. Place the information inside the return package along with the item(s). Mail return and exchange packages to:
Plexus Co. Returns or Plexus Co. Exchanges (write accordingly)
165 N 1330 W Ste C3
Orem, Utah 84057